Privacy Policy

Last updated: 2026

Thank you (hereinafter referred to as "you", "your", or "User") for choosing SingaLoan (hereinafter referred to as "SingaLoan", "Platform", "we", "our", or "us").

This Privacy Policy is made to protect and maintain the privacy and confidentiality of the Platform's Users. Users are expected to read this Privacy Policy carefully before using our Services. This Privacy Policy does not apply to any websites or mobile applications not operated by us that you may access via the Platform. Such services are governed by the privacy policies appearing on those sites and applications.

By accessing and using the Services provided in the Platform, Users acknowledge that they have read, understood, and agreed to the content of this Privacy Policy and the Platform's terms of use.

1. Data We Collect

When you create a SingaLoan account through the SingaLoan application or website, or access the SingaLoan application via Google Play, the App Store, or another download platform, you may be asked to provide information from time to time. Our Platform collects Personal Data to provide, maintain, and improve our Services, and to process requests, instructions, activities, and transactions carried out by the User. If you fail to provide the required data, we may not be able to provide the service as intended. The Personal Data we may collect includes:

1. Personal / Contact Information: name, email address, city of residence, current address, company address, phone number, and emergency contact.
2. Identification Data: NIN photo, Tax ID, mother's maiden name, facial photo, marital status, property ownership, education, civil status, industry and occupation, working period, and city of work.
3. Financial Information: bank account details, virtual account, credit history, income information (salary release date and monthly income), loan purpose, and loan status from other third parties.
4. Technical Data and Device Features: including but not limited to device ID, mobile operating system and version, manufacturer, operator, phone model, network type, system language, IP address, MAC address, geographical location, domain name, camera, microphone, installed application information (Android only), resolution, longitude, latitude, IMEI, and mobile advertising identifier.

Installed Applications Information: This app collects and uploads information about the apps installed on your device to enable fraud detection and credit risk assessment when you apply for a loan.

In addition to the information above, we may also collect additional information to provide and improve the quality of our services, including information you provide when contacting our customer service team and questionnaires you complete during the loan survey. To improve security and prevent fraud, we may analyze certain habits in your use of networks and software to help determine account risk.

2. How We Use Your Data

We will/may collect, store, use, disclose, and/or process your Personal Information for purposes including:

1. appraisal, analysis, identification, verification, validation, and examination of (i) loan applications; (ii) processes or applications for registration as a Lender or Borrower; and/or (iii) your profile;
2. conducting identification and verification, risk assessments, statistical analysis, planning and trends, credit and anti-money-laundering screening, creating and managing credit assessment models, conducting credit checks and background checks, and keeping a history of your credit for current and future reference;
3. managing our relationship with you, including contacting you regarding your requests, verifying your identity and credit reputation, identifying you when you contact us, handling questions or complaints, verifying your compliance with our terms, notifying you of changes, and allowing you to use interactive features;
4. sending relevant promotional materials and updates about our Services, and analyzing user behavior and preferences to enhance the Platform's performance (you may opt out of the use of data for marketing purposes by contacting us);
5. complying with relevant laws and regulations on Anti-Money Laundering and Counter-Financing of Terrorism, the requirements of authorized institutions such as the Central Bank of Nigeria, court orders, and other regulators;
6. monitoring, detecting, preventing, and investigating suspicious or fraudulent transactions, and taking necessary follow-up actions;
7. fulfilling our legal obligations and legitimate interests, and processing based on your explicit consent for specific purposes (you have the right to withdraw your consent at any time).

3. Disclosure of Personal Data

We are committed to maintaining the confidentiality of Personal Data under the Platform's control, and we will not disclose, sell, transfer, distribute, or lend Personal Data to other third parties without the User's consent. You agree that we may share your personal information with the following parties, including but not limited to:

1. Lenders for loan facilitation purposes;
2. Service providers — third-party companies that help us provide services or perform data processing on our behalf (e.g., payment processors, credit bureaus, identity verification providers, IT service providers, e-signature providers, telecom operators, and insurance companies);
3. Industry associations for the purpose of credit data reporting;
4. Legal and regulatory authorities in response to compliance requirements, legal requests, or court orders, or to protect our rights or safety;
5. Collection vendors and business partners for debt collection, channeling cooperation, joint marketing cooperation, and/or other relevant business operations;
6. Management, employees, and affiliated companies of SingaLoan for the implementation of Services, and in connection with any merger, acquisition, transfer of assets, or corporate restructuring.

We may disclose Personal Data to third-party service providers, agents, affiliated companies, and/or other third parties located outside Nigeria. Such parties shall only manage and/or use Personal Data in connection with the purposes set out in this Privacy Policy and in accordance with applicable laws and regulations.

4. SMS Permissions and Filtered Message Content

With your explicit consent, our application may access SMS messages stored on your device solely for the purposes of credit risk assessment and fraud detection during the loan application and repayment process.

• Scope of Access: we only access SMS messages located in your device's inbox folder. We do not access Sent, Drafts, Outbox, or any other folders. We only scan messages that contain the following exact keywords (case-insensitive, whole-word match): cash, borrow, money, loan, credit, overdue, due on, approved, disbursed, over due, refuse to pay, failed to pay, fail to pay. No other SMS content is collected, parsed, or stored.
• Purpose of Use: collected messages are used only for automated risk assessment and anti-fraud verification. The information will never be used for marketing, profiling, or advertising purposes.
• Data Storage & Retention: we store only the minimum data required, including the full text of the matched SMS, timestamp of receipt, and originating phone number (if needed for verification). Data is stored temporarily and will be retained no longer than 30 days after the loan decision, unless a longer retention period is required by law.
• Deletion & Revocation: you may revoke SMS access at any time via application or device settings. Upon revocation, all scanning activities will stop immediately, and any previously stored SMS data will be permanently deleted, unless retention is required by applicable law.
• User Rights: granting SMS access is voluntary. If you deny SMS access, you may continue using our platform; however, our ability to assess your creditworthiness may be limited.

5. Security and Data Retention

1. We take all reasonable steps and actions to prevent the loss, misuse, or unauthorized changes of your Personal Information by unauthorized parties.
2. While we take necessary precautions to prevent unauthorized access, use, or hardware/software failure, such situations may still occur. To the fullest extent permissible by law, we disclaim responsibility for any loss, theft, or unauthorized access to Personal Information beyond our reasonable control.
3. When registering, you are requested to create your own password. You are responsible for maintaining its confidentiality and must not share it with anyone.
4. We implement appropriate security measures to protect your Personal Data from unauthorized access, use, modification, disclosure, or destruction, including encryption, firewalls, user passwords, OTP (One-Time Password) codes, and other technologies.
5. Personal Data may be stored or processed outside Nigeria by parties working for us or by third-party service providers. In such cases, SingaLoan will ensure Personal Data remains protected in accordance with this Privacy Policy.
6. We retain your Personal Data for as long as necessary to fulfil the purposes outlined in this policy, at least until five (5) years after you terminate your use of the Platform, or as required by law. You may request deletion of your Personal Data at any time by contacting our customer service. Deletion of your Personal Data will result in closure of your SingaLoan account.

6. Account Deletion

1. You have the right to request deletion of your account at any time.
2. To delete your account, go to the "Account" page in the SingaLoan application, tap "Settings", then select "Delete user account".
3. A confirmation prompt will appear; tap "Yes, delete it" to confirm or "No, keep it" to cancel.
4. Once confirmed, your account and associated data will be permanently deleted, unless we are required to retain certain data for legal or regulatory reasons.
5. Alternatively, you may contact our customer service team for assistance, providing your registered mobile number and information that verifies your identity as the account owner. Once verified, we will proceed to delete your account.

7. Use of Registered Contacts

1. The Registered Contact provided by the Borrower during the loan application process will be used for contacting that person when the Borrower is classified as being in Failure of Payment.
2. As an absolute requirement for a loan, the Borrower authorizes us — and represents that prior consent has been obtained from the Registered Contact — to contact the Registered Contact in the event of a Failure of Payment, in order to (i) locate the Borrower if they cannot be contacted; (ii) request assistance in reminding the Borrower to repay; and/or (iii) deliver messages regarding the loan repayment obligation.
3. We may contact the Registered Contact through direct calls, SMS, WhatsApp, and/or other communication methods, in observance of applicable laws.

8. Changes to This Policy

1. This Privacy Policy may be changed and/or updated from time to time. We will publish the latest version on the Platform.
2. You are advised to carefully read and check this Privacy Policy from time to time so that you remain informed about the latest version.
3. We may notify you of changes made to this Privacy Policy via email to your registered email address.
4. By continuing to access and use the Platform and Services, you agree to any changes to this Privacy Policy.